Blue Iris

Re: Blue Iris email support

2024-04-01T21:29:59+00:00

sent key numbers in first email then with the info that came from machine in second email(not a reply to original email)

Statistics: Posted by rebelbah — Mon Apr 01, 2024 9:29 pm

Re: Blue Iris email support

2024-04-01T13:29:29+00:00

OP: I hope you didn't send a follow up email message. That puts you back at the bottom of the queue

As stated before, did you use the copy/paste pro forma from BI5 ?

Statistics: Posted by TimG — Mon Apr 01, 2024 1:29 pm

Re: Blue Iris email support

2024-04-01T13:15:34+00:00

sent Email to: support@blueirissoftware.com

So the answer is that you did not use the preformatted template that is available in the general settings of the app?

Statistics: Posted by HeneryH — Mon Apr 01, 2024 1:15 pm

Re: Blue Iris email support

2024-03-31T13:41:58+00:00

I sent the original key and the upgrade key as well

Normally a couple of days but you have to make sure that you use the proform that is generated from within the app

Statistics: Posted by IAmATeaf — Sun Mar 31, 2024 1:41 pm

Re: Blue Iris email support

2024-03-31T08:43:05+00:00

I sent the original key and the upgrade key as well

Statistics: Posted by rebelbah — Sun Mar 31, 2024 8:43 am

Re: Blue Iris email support

2024-03-31T08:00:54+00:00

HeneryH asked a valid question. That info includes your key. Without that, your email will go into the spam folder.

To answer the original question - usually within 48 hours.

Is it something we can try to help with ?

Statistics: Posted by TimG — Sun Mar 31, 2024 8:00 am

Re: Blue Iris email support

2024-03-31T06:48:13+00:00

sent Email to: support@blueirissoftware.com

Statistics: Posted by rebelbah — Sun Mar 31, 2024 6:48 am

Re: Blue Iris email support

2024-03-30T18:30:23+00:00

Did you use the email template from your BI General Setting Screen that includes your support info (at least that was the preferred way a year or two ago).

Statistics: Posted by HeneryH — Sat Mar 30, 2024 6:30 pm

Blue Iris email support

2024-03-30T14:36:08+00:00

how long does it take Blue Iris support to respond to emails??

Statistics: Posted by rebelbah — Sat Mar 30, 2024 2:36 pm