Blue Iris

Re: Audio channel keeps disabling at random

2024-06-05T14:06:14+00:00

Sent an email to support. I will report back when I hear something.
How will you hear something if the audio cuts out

I know sign language!!!

Sorry for the late reply. Got a response from Ken at BI and it fixed my issue. Here it is:

=====================

Hello

This happens if the camera refuses to send an audio channel.

You may disable the audio watchdog on the Watchdog tab in camera settings. When there is no audio channel in this case, silence will be heard and recorded.

Thanks

Ken

Statistics: Posted by dukeplc — Wed Jun 05, 2024 2:06 pm

Re: Audio channel keeps disabling at random

2024-05-15T03:46:33+00:00

Hi All, i can confirm that this issue is no longer happen, blue iris v5.9.1.3

Statistics: Posted by fllysys — Wed May 15, 2024 3:46 am

Re: Audio channel keeps disabling at random

2024-05-05T09:12:12+00:00

I don't think it has anything to do with AI, but I do wonder why it got "fixed" when we had no idea it was an issue

Statistics: Posted by TimG — Sun May 05, 2024 9:12 am

Re: Audio channel keeps disabling at random

2024-05-05T02:10:43+00:00

This 'Audio Watchdog' seems like a totally useless function whether the camera provides audio or doesn't provide audio..., or sometimes does and sometimes doesn't..., and we seem to have gotten along quite nicely without it until now.

Let me guess; it's yet another feature to somehow compliment AI while breaking something else -- again.

Statistics: Posted by Pogo — Sun May 05, 2024 2:10 am

Re: Audio channel keeps disabling at random

2024-05-02T17:39:22+00:00

The Help file states:

Improved watchdog effectiveness when a main stream or audio stream is lost. If the camera does not support audio, please disable it on the Audio tab to prevent watchdog resets.

That was because when they introduced the audio watchdog, we had multiple queries where forum members were asking why their cameras were going off, and the answer was generally that they had audio ON for a camera with no audio. The solution there was indeed to turn off the audio for that camera, and it prevented the audio watchdog from disabling the camera.

I think Support have got the wrong end of the stick

Edit: I see you edited and updated your post. Maybe it does make sense after all

Statistics: Posted by TimG — Thu May 02, 2024 5:39 pm

Re: Audio channel keeps disabling at random

2024-05-02T16:19:16+00:00

Edit: I misunderstood something, that's on me. On clarification, it's the watchdog "Also detect loss of audio" feature that is responsible for disabling the audio channel. Turning this off should solve the problem and prevent the audio feed from being disabled. I still think this isn't expected behavior, and wanting to be alerted to something doesn't mean you want it turned off. Ken said he's still evaluating the disable overall if anyone else wants to provide feedback. Ignore the last line in my response.

I got a reply to my support ticket.

This happens if the camera is configured for audio yet is not sending audio.

You can always disable the audio watchdog on the watchdog tab in camera settings.

This... doesn't really make sense to me. Just because audio is interrupted, doesn't mean I want a setting to permanently change on it's own. I'm not sure if it's always been like this and I've never noticed, or if there was a change sometime recently.

I sent the following reply back.

Is this something that can be changed, either by the user (an option to never disable audio), or within BlueIris? This doesn’t seem like something that should happen. A camera might lose connection or audio for any number of reasons, as people on the forum are attesting to. That doesn’t mean that I want that setting to change or for audio to not be recorded when the camera resumes sending audio. In other words, it should behave like the video feed. If the feed is interrupted, BI will resume recording when the feed resumes. BI doesn’t turn off the video feed until the user manually re-enables it. For that matter, I wouldn’t expect BlueIris to make any changes to settings by itself.

[s]I’ll try turning on audio watchdog for now so I can at least monitor for this. I don’t feel like this is the expected functionality though.[/s]

Statistics: Posted by BBK — Thu May 02, 2024 4:19 pm

Re: Audio channel keeps disabling at random

2024-05-02T00:21:41+00:00

Just came to say that I'm also seeing this issue. Sent support an email, not that I had any details to add, just reporting the problem.

Statistics: Posted by BBK — Thu May 02, 2024 12:21 am

Re: Audio channel keeps disabling at random

2024-05-01T05:58:37+00:00

Sent an email to support. I will report back when I hear something.

How will you hear something if the audio cuts out

Statistics: Posted by TimG — Wed May 01, 2024 5:58 am

Re: Audio channel keeps disabling at random

2024-04-30T02:26:54+00:00

Maybe audio was not enables prior to the last camera profile save?

1. Enable audio.
2. Save the camera profile. Also, save the BI Settings.
4. Disable/Enable the camera. Or, wait to see if this happens again.

After doing this, does it keep disabling?

Statistics: Posted by MikeBwca — Tue Apr 30, 2024 2:26 am

Re: Audio channel keeps disabling at random

2024-04-29T15:57:08+00:00

Sent an email to support. I will report back when I hear something.

Statistics: Posted by dukeplc — Mon Apr 29, 2024 3:57 pm

Re: Audio channel keeps disabling at random

2024-04-29T15:44:38+00:00

Can you guys send an email to Support and let us know the response ?

Is there anything in common here, like all being wifi cameras or anything ?

Mine are wifi and hardwired, and are different brands.

EDIT: Just watched it happen when I rebooted the camera. Comes up with audio unchecked. My cameras reboot early each Monday morning, so that would explain why so many were unchecked today.

Statistics: Posted by dukeplc — Mon Apr 29, 2024 3:44 pm

Re: Audio channel keeps disabling at random

2024-04-22T03:38:49+00:00

Can you guys send an email to Support and let us know the response ?

Is there anything in common here, like all being wifi cameras or anything ?

For me its happen everytime my wifi ipcam disconnect and reconnect again.

my video setting tab

my audio tab

Statistics: Posted by fllysys — Mon Apr 22, 2024 3:38 am

Re: Audio channel keeps disabling at random

2024-04-21T18:48:32+00:00

Can you guys send an email to Support and let us know the response ?

Is there anything in common here, like all being wifi cameras or anything ?

Statistics: Posted by TimG — Sun Apr 21, 2024 6:48 pm

Re: Audio channel keeps disabling at random

2024-04-21T14:35:00+00:00

register here just to confirm this bug. I have 1 ipcam (wifi), when it reconnect, the audio is always disabled. I have to go to camera config and re tick audio stream to enable again.

Statistics: Posted by fllysys — Sun Apr 21, 2024 2:35 pm

Re: Audio channel keeps disabling at random

2024-04-18T21:16:15+00:00

I have the exact same issue. Audio is working if I access the cameras directly, but Enable Audio box gets unchecked in BI Camera Settings. Happens on several cameras.

Statistics: Posted by dukeplc — Thu Apr 18, 2024 9:16 pm