Zazzzz wrote: ↑Sun Jun 02, 2024 2:09 pm

IAmATeaf wrote: ↑Fri Apr 19, 2024 4:34 am Log a support ticket is the best way to get changes made that you feel aren’t quite right.

Hi, how and where do I submit a support ticket? The website https://blueirissoftware.com/#support does not work

Found info online about the "Get support" in the software.

IAmATeaf wrote: ↑Fri Apr 19, 2024 4:34 am Log a support ticket is the best way to get changes made that you feel aren’t quite right.

Hi, how and where do I submit a support ticket? The website https://blueirissoftware.com/#support does not work

Hi, I love this BI5 software, but I have 2 things that i can't get working. 1, The "magic" pre-recording a few seconds before actual trigger, seems to be reversed for me as it loses a few seconds instead before recording regardless of my settings. 2, Recordings indicate sound, but i can't ...

Thanks for your help anyway. Highly appreciated.

I have three HIK DS-2CD2T cameras on BI5, All works fine, but 1, Pre-trigger record and play time do absolute nothing. I walk into view and recording starts after me being in view for 2-3 seconds already. 2, How do i reverse my BI5 installation to the earlier "stable version". Selecting it...

OP: Just to be clear, HeneryH is asking if UI3 in a browser on your mobile device can view your BI5 server using the WAN, not the BI app. If you already answered that, then the next place to look is the router or even firewall rules. UI3 in any browser works only on the LAN IP, but mot the WAN. But...

HeneryH wrote: ↑Thu Apr 18, 2024 1:15 pm Does the browser on your phone connect to BI?

Only locally but not externally

I have used this app and BI4 for a few years, had a 4-year pause and I just bought three HIK DS-2CD2T cameras and though BI5 would do well so i bough it. I set it all up yesterday, easy and all good and the app worked well at a restaurant a few kilometers from the office. But this morning, me on the...