WOW TY reddawg. That was it. I had installed the C+ 2017-2019 version first. I followed the link and installed the 2013 version and all is well TY TY TY

Sorry, I should have mentioned that I had found and tried the above mentioned

New Install of Windows 10 Pro 1909, with all updates
i5-2400, 12 Gb ram, 320 Gb HD, 2TB storage drive.
the only program installed outside of standard windows is Chrome, NO AV
for S&G i did install C+

I get an error code 0xc000007b when trying to start BI v4. Clean install of Win 10 PRO and fresh download of BI4. Can anyone help me TY

I'm experiencing really bad night video quality with Hikvision dome cameras. Are there settings in BI or do you think the camera itself needs some tweaking

What am I looking for in the inspect window there is a line that says
Has PTZ service: /onvif/ptz_service

theres not a camera model option in tne PTXZ tab so im using the ONVIF (OXML)

I didn't see a place to upload the text from the inspect feature

Thanks HeneryH

I managed to get the 5Mp turret camera video to show up in BI but I can't seem to get the motorized zoom to work. It does work with the CameraViewer software from Nelly's but I'm sure that its a setting in the PTS tab of the software. Any help out there Thank you in advance