Introduction Many users often ask for recommendations regarding hardware for cameras and servers. Blue Iris is directionally vendor agnostic, i.e. we run on standard Windows servers and support camera standards, i.e. RTSP and ONVIF. That being said here are some directional guidelines. Cameras Some...

Introduction Blue Iris is challenging because there are so many external dependencies that could cause issues with BI. Below are a few of the many external dependencies: Windows Server hardware Networking Hardware drivers from Intel or NVidia for decoding live streams Camera vendors to provide reli...

Introduction This article provides a framework on how to isolate the issue so BI support can replicate the problem and resolve the root cause. This is the final step in resolving instability as described in the Instability and Troubleshooting article . Isolate the issue Reinstall the version causin...

Introduction The log files are invaluable when trying to root out instability and crashes. With thousands of lines of events, how do you make sense of the logs? This article explains how to do so. Activate log files If you have not done so already, turn on logging. Check Save to file . Status butto...

Introduction This article provides the framework for troubleshooting connectivity issues with your mobile app. Troubleshooting Sample Issues: User states cannot connect to the WAN and/or the LAN. User states the app crashes. User states live view, playback etc is not working or intermittent. Diagno...

Introduction This article walks you through connecting your iOS/Android devices (phones, tablets) to your Blue Iris server. It walks through all the dependencies and potential pitfalls when trying to setup your device. If you prefer to watch the webinar associated with this article, checkout the Mo...

Introduction This article provides clarity to the user interface based on tickets. Link to Mobile Devices - Setup article (if needed) . If you are facing video issues like Live view is choppy or you are getting a black screen when trying to playback an alert then you are having video streaming issu...

Introduction Setting your Motion Sensors to provide meaningful alerts can be challenging with outdoor cameras. Below are issues faced from past tickets and my recommendations. Hopefully you get ideas on what to do with your cameras. Tips and Tricks Pro Tip 2: Camera time/date overlays can trigger t...

Introduction Remote access is a key component of BI functionality. Users want to see their cameras and alerts remotely either through a browser or their mobile apps. In order to do so, your home or office network needs to be setup so your mobile apps or browsers can connect to your BI server. This ...

Introduction Gotchas are learnings from past tickets. We document issues from past tickets and their resolutions for the benefit of the community. Click here If you are setting up your network for remote access . Gotchas Gotcha 5 : LAN connectivity Issue: On rare occasions, remote endpoints (mobile...