I forgot about this post, I actual purchased one and have it working, I will post all the settings as soon as I get a chance.

Have you looked at the config on the cameras web interface to see if ONVIF events are turned on, I know nothing about hikvision cameras so I don't know if this is an option or not, also check the camera settings in BI on the "Trigger" tab and ensure that ONVIF/camera events is not checked!

Very strange that you say you have an alert from 1969, I am sure that your system was not running then, so the date must have been wrong at some point! Sounds like some sort of corruption in your files, have you considered completely clearing all of the recorded videos and doing a database delete, t...

Sounds like you have more issues than just the clips not showing up, what is your system time set to? Is that date the alert date or the camera time, do the cameras show the correct time on the screen?

For a start are the settings on the record tap for each camera identical, in particular are they both set to record to the default folder location usually "New" Screenshot 2024-07-02 161520.png What are your setting for Storage set too for "New" and any other folders that the fil...

Have you tried using the .Net module, some people have reported that it uses less CPU than the CUDA solution. You don't mention how many triggers you have per minute. I am not an expert on this by any means

Sorry I don't know anything about ffmpeg, no need for it as I have BI if I need to export in MP4 format. All I know is that the BVR format is a bit unusual and most programs don't handle it well as you have found out!

Why not have your friend export them to MP4 then send them to you for further processing? Or download a trial copy of BI then use it to convert the file to MP4.

Thanks for confirming that this is normal for a cloned camera!

You did not mention that you were running CPAI, that would put a significant bottleneck on a system with that may alerts per second!