I have added a backup ISP, T-mobile. I am trying to get this working with BI IOS app. While on local LAN, it connects with no issues. T-Mobile 4GAR gateway is connected to my router thru it's RJ45 port. Note that this gateway is not a pass thru modem and is a sort of a router. So I have double NAT b...

Yes, You are correct

It turns out that a setting in Trigger->AI got checked again when I did a SW update. Once I unclick it I get the text in the SMS alert that I set as desired.

Thanks for your help!

Update - I finally got a response from Ken on my support question after a few days. It turns out that I had already figured out the answer to my question by then :lol: I also inquired about the phone number for support and he did mention that phone support is only when they do real time Team Viewer ...

FYI - I did the cut and paste into the email as per instructions. I think there is something wrong here. BTW - most support emails usually get some automated response that we got your request and someone will get back to you. BI should do the same. Also, what is the support phone # for priority cust...

Well, I renewed my support with Priority recently. Asked a question a couple of days ago but still have not gotten a response.
Additionally, Priority support is supposed to come with phone support. I have no idea of what the telephone number is

Thank you all for your responses. Looks like one has to use a third party tool for this.

Very good point that I ignored. YES that would do for now until I figure this out. Thanks for commenting on this!

BTW, I decided to sign up for priority support $99 and throw them this question. I posted on Friday but still no answer. We will see if this is worth it or not

Have a nice weekend...

My problem is that it works when I use the test functionality and I have to try different things with actual motion detect thru the DS engine but I am a few hours away from that location

Yes you are correct but that message should also include the time on which camera was triggered as it is configured in the Alerts SMS setting and it does not. This is exactly my question. It used to and now it just tells me that the DS message and confidence % without the SMS configuration I have se...

OK I will try different things to see if I can debug it.
Note that the text field is not even sent in the SMS email when Alert is created due to DeepStack. However, when I TEST the Alert everything is good.