Introduction Issue: CPU utilization > 60-75% is not good. Troubleshooting The CPU management section in the Help file provides a thorough explanation of CPU utilization. Below are the most common issues/fixes that alleviate CPU load. Antivirus and firewall exemptions BI will not perform well if Win...

Introduction We sometimes require the original bvr file in order to investigate certain issues such as Record, Export or Playback issues. Many users use the popular Combine/cut feature in Record settings to reduce the number of files/recordings that are created on your file system. However, these B...

Introduction Short helper article to explain how to create videos to better explain issues in a ticket. Video I strongly recommend creating a short desktop video with a narrative of the issue. I use Zoom to record the desktop. There are many choices provided by Windows. VLC is also an option. FYI. ...

Introduction Having a functioning database is critical to BI performing correctly. If there are database read/write errors, then bad things happen like recordings/alerts go missing. Many users do not realize this, but the Clips list, Alerts list and Timeline are visual representations of records st...

Introduction BI leverages AI with your motion settings in order to provide very intelligent alerts. This is why a camera facing a parking lot will alert on a moving car but not alert on a parked car. This article is a deep dive into the DeepStack Analysis functionality. The webinar associated with ...

Introduction Gotchas are issues that have been discovered via tickets from past customers. These articles help users resolve their own issues based on past learnings. Gotchas Gotcha 15: DeepStack version 2022.01.01 :idea: Intel from a user. 20220-Jan-28 A new version of DeepStack was just released....

Introduction Blue Iris integrated directly with the Deepstack open source AI project with the 5.4.0 release. This is an on-prem only AI solution requested by many users. Deepstack (deepstack.cc) was a private AI company (December 2018) located in Nigeria that recently open sourced their work (March...

Introduction The DeepStack integration has been widely popular. The value of AI in surveillance is it improves accuracy to detect objects and reduces false alerts. AI will draw attention to activity that matters by identifying objects that could be missed by humans because of lack of attention or h...

Introduction This article discusses how to trouble shoot Email alerts. If you are interested in learning how to create Email alerts or other alerts go to Camera settings -> Alerts tab -> On Alert and click on the Help button in the Action set dialog . This will immediately take you to the Alerts an...

Introduction Hardware acceleration is one lever that can be used to optimize your BI server. This article provides clarity on leveraging GPUs when available in BI. If you are interested in determining hardware specifications for a new server, see server recommendations . If you need to know how to ...