It finally started after a few reboots but now after unchecking and checking services box in BI it asks for a "service logon" password which I never remember setting and don 't know. I might have to revert to a system backup to an old version and turn off updates as this one isn't good.

My machine won't even start after this update. Windows just spins it wheel on a black screen. Update did the same thing after installing. I had service running, I'm sure this had something to do with it. Arghhhh.

I solved this issue.
Went from Cox to Verizon.
Verizon had faster speed and lower pricing.
Don't know if speed did the trick but it is fluid and works as it should.

Can we start over with the problem statement? Can you access the BI web UI from your phone or laptop when away from your home network? Yes: Offsite (or phone with wifi off) I access my cameras it loads the site, I sign in, it loads up the cameras (live view) and if I am on the alert tab (or click i...

Did anyone ever find a solution to this ? I am battling this exact same issue on a machine of mine.
Thanks.

BI4 worked for years with phone app just fine, then a couple months ago started getting real slow in loading alert images and freezing, hard time connecting. Upgraded to BI5 and same thing. CPU load is about 23% always - fast machine. Phone app works fast as lightning with Wifi. Through internet slo...