Onfiv getEvents Error 8000ffff

Bernard · Post by **Bernard** » Fri Apr 12, 2024 7:11 am

Anybody with a Reolink 5MP Videodoorbell using Onvif with Blue Iris

I have send an email to support but after the sencond email i send send to Ken suddenly my email is marked as spam and refussed and i could not send the below information, so i am hoping someone had a solution here on the forum.

I am getting getEvents Error 8000ffff nonstop

mcvoss · Post by **mcvoss** » Sat Apr 13, 2024 5:31 pm

I use the POE version w/ no issues.

Post your camera settings for BI and in the Reolink app.

TimG · Post by **TimG** » Sat Apr 13, 2024 7:08 pm

Bernard, did it work at any time, or has it never worked ? Just asking in case you didn't know that you have to enable ONVIF in the camera software itself before BI5 can read it.

And sending follow up emails to Support is known to invoke the spam filters

Bernard · Post by **Bernard** » Mon Apr 15, 2024 6:55 pm

TimG wrote: ↑Sat Apr 13, 2024 7:08 pm Bernard, did it work at any time, or has it never worked ? Just asking in case you didn't know that you have to enable ONVIF in the camera software itself before BI5 can read it.

And sending follow up emails to Support is known to invoke the spam filters

i never used it but since some Blue iris build back its misses motion triggers and i also use the recording option on the doorbell wirth a sd card so i will never missing an trigger and recording, so i was thinking to use the onvif triggers from the reolink but encounter this issue. I have the wifi version but its connected with an ethernet cable and wifi is not in use.

If it is a known issue with an reply mails why dont they fix that, this way customers can never use support if its marked as spam . BTW i send it again with gmail and that one did not gwas makred as spam but they never answer back.

Cheers

Bernard · Post by **Bernard** » Mon Apr 15, 2024 7:00 pm

mcvoss wrote: ↑Sat Apr 13, 2024 5:31 pm I use the POE version w/ no issues.

Post your camera settings for BI and in the Reolink app.

: Screenshot 2024-04-15 205748.png (201.37 KiB) Viewed 2587 times

I have the WiFi version but its connected with an ethernet cable and i dont use wifi.

mcvoss · Post by **mcvoss** » Sat Apr 20, 2024 4:20 pm

In camera setting in Reolink softwre turn on "Https" and turn off "HTTP"

Then run "Find/Inspect - in BI. You should get the below information on camera. If no you can just add it.

In BI Change camera make to Generic/ONVIF
Model should be RTSP H.264/H.265/MJP/MPEG4

Mainstream should be "/"
Substream should be "/h264Preview_01_sub"

I have Send RTSP keep alives unchecked
and Skip initial MAC, HTTP,DNS readability tests checked.

Bernard · Post by **Bernard** » Sun Apr 21, 2024 2:14 pm

mcvoss wrote: ↑Sat Apr 20, 2024 4:20 pm In camera setting in Reolink softwre turn on "Https" and turn off "HTTP"

Then run "Find/Inspect - in BI. You should get the below information on camera. If no you can just add it.

In BI Change camera make to Generic/ONVIF
Model should be RTSP H.264/H.265/MJP/MPEG4

Mainstream should be "/"
Substream should be "/h264Preview_01_sub"

I have Send RTSP keep alives unchecked
and Skip initial MAC, HTTP,DNS readability tests checked.

Thanks for your input on this, tried everything with no result and at the last try using the ip adres and not the dns name it worked.
Cheers

mcvoss · Post by **mcvoss** » Sun Apr 21, 2024 6:46 pm

Fantastic great to hear. Yeah I just use the IP address.

Michael

Onfiv getEvents Error 8000ffff

Onfiv getEvents Error 8000ffff

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