I have a new camera and the audio is garbled. I suspect bad hardware but the company is playing a bit of a run around and I'm curious if settings on either the camera (maybe CODEC issues?) or in BI could be the cause. Here is a video of me talking to the camera while approaching it, walking away, and standing facing it from a distance. It sounds like a digital coding type of problem, but how or where can this be all borked up?
https://www.dropbox.com/scl/fi/9z854xv0 ... vtw52&dl=0

I thought at the beginning I could hear you saying something like costa very quietly ...but I am guessing it's hardware really strange..

When connected directly to the cam via a browser is the audio OK? I’m assuming that you can directly connect

Does the camera itself have any filters for the audio in its own settings (not BI5 settings) ? I have heard audio weirdness with a cameras "audio noise reduction" filter that went away in BI5 when I turned it off. That was with a built in microphone. Things get a whole lot stranger if you are plugging an external microphone into a camera due to impedance etc, and you haven't told us what sort of camera or mic this is.

TimG wrote: ↑Wed Aug 09, 2023 4:54 pm Does the camera itself have any filters for the audio in its own settings (not BI5 settings) ? I have heard audio weirdness with a cameras "audio noise reduction" filter that went away in BI5 when I turned it off. That was with a built in microphone. Things get a whole lot stranger if you are plugging an external microphone into a camera due to impedance etc, and you haven't told us what sort of camera or mic this is.

I tried that both on and off. It is an ANNKE FCD600 connected with PoE so the data is all 1Gbps Ethernet and the microphone is the stock microphone in the camera. I tried the audio in the default configuration, specifying MP3, and disabling and re-enabling the noise reduction feature. None of those things changed the way this audio sounds. As for direct audio output, I haven't been able to get that to work to confirm BI vs the camera. It is all web based and the app goes "stupid" for lack of a better word when I try loading it in a browser to direct stream. I can hit the configuration page fine, but watching the video stream kinda... just stops after the first frame.

Well you need to get onto the cam direct to confirm that the issue is not with the cam.

I figured out well enough. Something about the built in CODEC on the camera couldn't handle it unless I got its audio settings just right. My gut tells me the default settings were not flushed properly and fiddling with it flushed it all through. What I mean is I know what the default settings were and out of the box the audio was all jacked like that. So I changed it to MP3 and fiddled with the settings for quality. Of course I shot for the moon right away. Why not? MP3 is nothing for storage compared to the video from seven cameras. But then I went back to the default setting and it wasn't all jacked but was... blah, OKish, but I wanted more. So I went back to MP3 and shot the moon again and it was all jacked. I slowly dialed down the quality and boom.. it's dialed in now. And oddly enough, the reason I couldn't watch the stream from a web page is because of this issue. When I got an audio setting that worked, I could play the stream in a web browser directly from the camera.

For anyone that has this camera and wants a solution. I am using MP3, 32kHz at 128kbps with Environmental Noise FIlter ON and Input Volume at 90%.

We will call that success

TimG wrote: ↑Thu Aug 10, 2023 6:04 am We will call that success

Yup. 100%. I don't know why I thought it was somehow related to BI to even post here. There had to be something I saw that made me think it wasn't the camera. It's an odd problem for sure, but I'm totally happy with those audio settings given the crappy mic that is in the camera.