I have been a BI user for over 10 years now and have been amazed at what BI can do.

For some strange reason none of my cams will produce an ALERT.
The alert I have configured is to play a sound, WAV file. It tests ok when I push the TEST button.
But when the cam triggers for a real trigger, the alert does not happen.
And on the BI status box the alert column stays at ZERO.

On the BI main screen when a trigger happens all of the correct indicators in the upper righthand corner of that particular cam show correctly and a JPG is produced just like I have setup on the RECORD tab so all of that is working properly, just no alert.

I do have on the alert tab “When this camera is triggered” and for trigger sources I have every motion zone and ANY selected.
I see no reason why the alert is not happening. On all three cams.. For real triggers.

Blue Iris Release 5.8.9.8 X64 (4/22/2024)
I do have a license key so I am getting all of the updates.
OS is Win10 and I have installed all of the updates.

I have 3 cameras, all are SUNBA brand and all are PTZ
All are working normally and as expected.

Thanks
Pete

Where are you configuring the alerts and what is their destination?

Late last night I stumbled over what fixed this for me. I don't understand why BI started working, regarding alerts, but it did started to work and is working now.

On the BI config screen, under storage, I had the ALERTS location as an "unmanaged folder"
I always had this set like this because I really don't use the alerts location.
But when I changed it to "managed folder, unmanaged drive"... right after that the alerts I have setup on each cam, play a WAV file, started to work.
And the wavs are playing after each cam trigger....

I have no idea why BI is behaving like this but I am no complaining.

I also clicked on "add to the alerts list. Hi-res JPEG files" and sure enough BI posts one JPEG to the alerts location just like it should.

I guess BI wants to manage that particular location.

Pete