I have an issue where the audio keeps getting disabled randomly. I can't figure out what's causing it. This is my camera configuration when it is working.


When it gets disabled, Enable audio channel becomes unchecked. I have to go back in and check the box and click OK. The gain is set to 200% because the audio is too quiet normally. I haven't seen any issues with hiking it up to 200%. In troubleshooting, I've left it at 100% but it doesn't fix the issue of the audio channel disabling.

I have 5 cameras total. This is happening on 2 of them. Another 2 do not have audio channels, and the last one has been disabled. Does anyone know what could be causing this?

I have the exact same issue. Audio is working if I access the cameras directly, but Enable Audio box gets unchecked in BI Camera Settings. Happens on several cameras.

register here just to confirm this bug. I have 1 ipcam (wifi), when it reconnect, the audio is always disabled. I have to go to camera config and re tick audio stream to enable again.

Can you guys send an email to Support and let us know the response ?

Is there anything in common here, like all being wifi cameras or anything ?

TimG wrote: ↑Sun Apr 21, 2024 6:48 pm Can you guys send an email to Support and let us know the response ?

Is there anything in common here, like all being wifi cameras or anything ?

For me its happen everytime my wifi ipcam disconnect and reconnect again.

my video setting tab


my audio tab

TimG wrote: ↑Sun Apr 21, 2024 6:48 pm Can you guys send an email to Support and let us know the response ?

Is there anything in common here, like all being wifi cameras or anything ?

Mine are wifi and hardwired, and are different brands.

EDIT: Just watched it happen when I rebooted the camera. Comes up with audio unchecked. My cameras reboot early each Monday morning, so that would explain why so many were unchecked today.

Sent an email to support. I will report back when I hear something.

Maybe audio was not enables prior to the last camera profile save?

1. Enable audio.
2. Save the camera profile. Also, save the BI Settings.
4. Disable/Enable the camera. Or, wait to see if this happens again.

After doing this, does it keep disabling?

dukeplc wrote: ↑Mon Apr 29, 2024 3:57 pm Sent an email to support. I will report back when I hear something.

How will you hear something if the audio cuts out

Just came to say that I'm also seeing this issue. Sent support an email, not that I had any details to add, just reporting the problem.