Suddenly Timeline replay fails, no video + error message

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hiklestrand
Posts: 5
Joined: Fri Feb 11, 2022 4:09 am

Suddenly Timeline replay fails, no video + error message

Post by hiklestrand »

'The video stream was lost.
Attempting to reconnect...'

As far as I know, beside Windows 10 updates, no other variables have changed since it last worked well.
Is there a trouble shooting path you could point me at to work out what I need to do to get back on track?
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IAmATeaf
Posts: 538
Joined: Mon Jun 17, 2019 7:48 pm

Re: Suddenly Timeline replay fails, no video + error message

Post by IAmATeaf »

Has your BI updated to the latest release by any chance, if it has try going back to the latest stable release.
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Elprebse
Posts: 13
Joined: Tue Feb 15, 2022 7:45 am

Re: Suddenly Timeline replay fails, no video + error message

Post by Elprebse »

hiklestrand wrote: ↑Wed Dec 13, 2023 12:04 pm 'The video stream was lost.
Attempting to reconnect...'

As far as I know, beside Windows 10 updates, no other variables have changed since it last worked well.
Is there a trouble shooting path you could point me at to work out what I need to do to get back on track?
I am experiencing the same after upgrading this morning. Seems like 5.8.2.0 is buggy and needs to be pulled.
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tzeench
Posts: 4
Joined: Fri Apr 17, 2020 1:12 pm

Re: Suddenly Timeline replay fails, no video + error message

Post by tzeench »

Elprebse wrote: ↑Wed Dec 13, 2023 1:49 pm
hiklestrand wrote: ↑Wed Dec 13, 2023 12:04 pm 'The video stream was lost.
Attempting to reconnect...'

As far as I know, beside Windows 10 updates, no other variables have changed since it last worked well.
Is there a trouble shooting path you could point me at to work out what I need to do to get back on track?
I am experiencing the same after upgrading this morning. Seems like 5.8.2.0 is buggy and needs to be pulled.
Agreed...
My cameras were all out of wack when this update was pushed... But I see release 5.8.2.1 just became available, and after updating to that (and rebooting) everything seems to back to normal. At least for me.
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TimG
Posts: 2392
Joined: Tue Jun 18, 2019 10:45 am
Location: Nottinghamshire, UK.

Re: Suddenly Timeline replay fails, no video + error message

Post by TimG »

That's good news. I suggest turning off auto updates of any type and doing manual updates when you have the time to fix it. With BI5, also ensure you save the installation files (a simple tick on the update page).
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hiklestrand
Posts: 5
Joined: Fri Feb 11, 2022 4:09 am

Re: Suddenly Timeline replay fails, no video + error message

Post by hiklestrand »

Ah good. I just got 5.8.2.2 and installed it, back to operation.

I am glad the BI team iterate so quickly. Thank you also for your suggestions.

!solved
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Elprebse
Posts: 13
Joined: Tue Feb 15, 2022 7:45 am

Re: Suddenly Timeline replay fails, no video + error message

Post by Elprebse »

TimG wrote: ↑Wed Dec 13, 2023 4:54 pm That's good news. I suggest turning off auto updates of any type and doing manual updates when you have the time to fix it. With BI5, also ensure you save the installation files (a simple tick on the update page).
Agree Tim, but I am happy to be an early upgrader, as long as we can roll back. BI for my private use only, so happy to discover/report errors and bugs.
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