Hey guys,

Weird issue, although I think similar has happened in the past to others for various reasons. I have 2 x Reolink 410s. I'm testing them with the view to buying several more. They where working ok as RTMP except for an annoying stutter ever couple of seconds that might also affect motion detection accuracy.

So I found there is a new Beta firmware for the 410s to allow the iframe value to be changed - installed that and it fixed the stutter issue ... but now RTMP is not working and RTSP is the only way to stream. That's fine but now there is this weird behavior where if I turn 1 camera off or restart it the other one goes off too (in BI) and then either takes a long time to come back on or is needs to be restarted. All the time its happy in the reolink app. The video stream bit rate for the camera that won't come on is also always super high, like 17000kbit when it is normally 500kbit. It's like it can't sync up somehow. I have tried everything over the last 48 hours. I saw the sun come up this morning working on it. I have even done a clean install of WIndows and it still has the same behavior.

Any ideas ? I can't even find old Firmware for the 410 to get RTMP running ... the version on the Reolink site gives me errors when I tried to downgrade to it.

Other than that issue BI is great and I have deepstack running great through my old TItan X GPU - it could basically just take a frame every 2 seconds and check it for objects without needing a motion trigger at all - even with 2 cameras and probably more. The GPU is running at about 20% average ... change to CPU deepstack and its pegged at 100%.

Thanks for the reply. Yeah definitely on different IPs. They are static IPs. I even changed the port numbers for everything on one of the cameras to make sure everything was unique but still same issue.

It works most of the time but if one camera loses power that's when the other one goes crazy - bitrate goes high. I have other older non reolink cameras and they aren't affected at all.

Another thing with the new firmware is that there is no ability to change the stream from "High" to "Basic" either. That has been taken out of the settings.

I just rebooted one camera and now both won't connect (to BI - they are fine in Reolink App). Also when I reboot the camera BI crashed. It's so frustrating as I have spent days on this now ... it just seems impossible that anything I do can fix the issue. I put a ticket in at BI support anyway.

Edit - Attached is image of the camera streams. Note the very high bitrate - its set at 5122 in the camera. Still can't get either of them to reconnect to BI now.

Not sure how germane this is, but I came across the following from a security camera providers website. I'm not testifying to its accuracy, but anecdotally, it rings true.

Another note: We have seen cameras from other companies that worked fine, but suddenly stop being ONVIF compliant after their firmware update broke their camera’s compliance. We also have seen cameras that were not ONVIF compliant become so after updating the firmware. So, a model number can both be ONVIF compliant and not. What matters is the firmware on that camera and whether that firmware works correctly and is ONVIF compliant.

I am always wary of firmware updates because some manufacturers find it is easier to disable ONVIF features than fix security holes in how they implemented their ONVIF compliance.

Gotta love standards, eh?

Yeah I must admit I don't normally touch firmware versions unless there is a need - in this case it did solve the stuttering problem ... and introduced a new problem !.

Anyway I think I may have, well at least a workaround.

I've set the bitrate to 4096k/bit for both cameras and so far they have been stable. I can turn one off without it affecting the other one. Quality is a bit lower but acceptable.

Out of curiosity, in the old firmware, did the stuttering occur when you logged into the camera's IP address from a browser? That is to say, was stuttering observed in the live feed, or just recordings?

Didn't try direct from the camera's IP, but did try from Reoapp and no stuttering in that. It was in the BI Live View and (from memory) the recording which is direct to disk. It was happening both on main and sub feed. CPU is 3770K running <10%, Nvidia Titan X, 32Gig RAM, SSDs gigabit network.

The vast majority of these types of issues are resolved after configuring and connecting the camera as recommended in the self help section of this forum. If you don't do that, solving the problem will be PFL (lucky).

1. Roll back your firmware. It's broken and it's not a fw issue. With prev firmware installed, reset camera to factory settings. Now you're ready to roll.
2. Log into camera and enable dual streams, the use the settings in thread -> Trouble with wired cam disconnecting...
3. Follow the procedure in Step 2 ONLY in the Camera Connector - IP Config Dialog

If you have questions help is here. In my experience, if you follow those steps faithfully, the problem will either be solved, or easier to find.

I'll use that thread when I setup my new cameras .... for now I will leave these 2 running as they are finally stable with the lowered bitrate.

Thanks for your help, Cheers.