Short helper article explaining how to provide remote access to your camera for BI testing.
Remote testing
Occasionally engineering needs to get involved in order to tweak the BI connector to get cameras to work. If connecting a camera cannot be resolved via the troubleshooting steps, we will need remote access to the camera to test.
If asked, please send a WAN address for this camera for testing purposes with necessary ports, usually just 80 and 554 (RTSP) and 8999(ONVIF if available). Don't forget a temp login as well. If you put the camera on the internet we can take a look. This video explains how to do so. To be clear, we need direct access to the camera, not the BI web interface.
Send your camera settings as well. Camera settings -> General tab -> Export.
If asked, please send a WAN address for this camera for testing purposes with necessary ports, usually just 80 and 554 (RTSP) and 8999(ONVIF if available). Don't forget a temp login as well. If you put the camera on the internet we can take a look. This video explains how to do so. To be clear, we need direct access to the camera, not the BI web interface.
Send your camera settings as well. Camera settings -> General tab -> Export.