Explaining user interface issues effectively is challenging.
Video Customer Ticket
If you decide not to create a video below is an example of a clear ticket.
Steps to reproduce the issue.
Went to clips list.
Double clicked on a clip. Does not matter which one.
Used Next/Previous item button to move to an adjacent alert
For example with the Previous button, I saw clip list move from Green to Pink
Why it's a good ticket- UI_all clips.png (20.55 KiB) Viewed 28556 times
Double clicked on a clip. Does not matter which one.
- UI_select clip.png (70.28 KiB) Viewed 28556 times
Used Next/Previous item button to move to an adjacent alert
- UI_previous button.png (7.61 KiB) Viewed 28556 times
For example with the Previous button, I saw clip list move from Green to Pink
- UI_select clip2.png (92.06 KiB) Viewed 28556 times
The steps to reproduce plus the screenshots makes it crystal clear what was tried.
The above was actually a rebuttal from me for a ticket produced by the user.
Below is what the user stated in the ticket.
The before / after screen shots were a little helpful, but Steps to reproduce would have made it crystal clear.First noticed in .14, clip list filters on camera clone as soon as it's played back.
Playing through Blue, orange is not filtered:
As soon as first Orange is played back, blue is filtered out:
- UI_customer1.png (93.53 KiB) Viewed 28556 times
- UI_customer2.png (41.39 KiB) Viewed 28556 times
Final resolution
Bug fix was identified based on ticket. My feedback is very similar to my feedback on the Motion & DeepStack article. Providing screenshots with your description makes understanding what is happening much easier.