I bought a home late last year with an Elan system installed. Recently the door station (doorbell/video) stopped working and after investigating troubleshooting in the manual I found the solution below. However when I try to log in to the device I am prompted for a username and password which I don't have and neither does the previous owner who also happens to be the installer. Does anyone have the defaults I can try? Thanks in advance.

Reset an unresponsive unit:
Try resetting the unit to DHCP first before following the instructions below
1. Disconnect power from the unit
2. Press and hold the doorbell button and connect power
3. Continue to hold the doorbell button for 20 seconds until the LightRing
flashes red
4. Connect directly to the video doorbell using a static IP address on a PC
a. Set the PC to a static IP address of 192.168.100.99.
b. Connect the video doorbell directly to the PC using an Ethernet cable
(if connecting through a switch, disconnect any other devices)
5. Using a web browser navigate to 192.168.100.100
From here, the unit can be reset to DHCP, given a static IP address, or have
firmware updated.

For IP cameras, after a factory reset, the defaults are usually either: admin/admin or admin with no PW.

ELAN uses a default user / pass of ELAN / 3526
The pass numbers spell out “ELAN” on a phone DTMF pad.

Thanks all- I will try those!

benedwardspi wrote: ↑Tue Mar 08, 2022 10:15 am ELAN uses a default user / pass of ELAN / 3526
The pass numbers spell out “ELAN” on a phone DTMF pad.

Clever.

Thanks all- I will try those!

Did it work

Please close the loop !