Hi all
I have been using BI for about 10 years and never had any problem setting up a camera until now.
The camera in question is a Dahua DH-SD3A405-GN-PV1.
The video comes though fine but I can't get the PTZ to move, I have tried all the Dahua PTZ options in the menu but none of them work.
I have other Dahua PTZ cameras that work OK so I am pretty sure I have configured it correctly.
The PTZ does move thought the camera web interface and with SmartPSS.
Anyone have any suggestions?
Cheers
Paul

It does appear to have Onvif profile "S&T" according to the spec, and I believe "S" handles PTZ so I think it will work with a bit of persuasion. A good look around the camera settings to ensure BI5 has the correct ONVIF settings, and if that fails, an email to Support.

Further thoughts: If you have the correct Discovery/ONVIF port in BI5 settings and do a Find/Inspect, does it show "Has PTZ service: /onvif/ptz_service" in the results ?

It shows other ONVIF services but not the PTZ one, I guess buying cheap wasn't the way to go

The problem occurred because the ONVIF password was different than the main account. Once they were the same, ONVIF PTZ option worked.

Well done. That's one for the book