Evaluation watermark persists

General discussion about Blue Iris
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bigrex12
Posts: 2
Joined: Sun May 05, 2024 12:52 pm

Evaluation watermark persists

Post by bigrex12 »

I recently had to get a new PC for my Blue Iris installation to reside on.

I installed Blue Iris, Imported my settings, then attempted to activate with my key. As soon as I hit "Activate", the watermark goes away...until I close the settings dialog, then it comes back and persists.

My question is this, do I need to deactivate the key from the old machine whilst connected to the internet?
MikeBwca
Posts: 1115
Joined: Thu Jun 20, 2019 5:39 am

Re: Evaluation watermark persists

Post by MikeBwca »

Yes.
IAmATeaf
Posts: 537
Joined: Mon Jun 17, 2019 7:48 pm

Re: Evaluation watermark persists

Post by IAmATeaf »

Also if you reinstalled then you will be on the latest release I suspect so do you have active support? If not then you need to go back to a version that was released on or before the expiry date of your support.
bigrex12
Posts: 2
Joined: Sun May 05, 2024 12:52 pm

Re: Evaluation watermark persists

Post by bigrex12 »

Well, in a unfortunate series of events, the HDD that old installation was on is no longer viable. So I have no access to the original installation.

BUT! I found an email from earlier this year with an automated purchase of the Extended Maintenance and Support. It included a new license key to be added in the "upgrade/renew" section.

This has solved my issue!

Thank you for your time!
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