I have an issue that has popped up that I noticed about a few days ago. When I review my Alerts, there are certain alerts that indicate an event at a certain time but when I click to play the recording it plays the clip but from a different time frame. Also if I hover over the alert which triggered the event it plays the clip but the time is different.

I've just updated to v5.9.3.2 and all looks well on the BI5 pc. Tried it via UI3 on a LAN pc as well, and looking good. Reboot and try again ?

I'll have another look later, as all of my test recordings were made with v5.9.3.1.

The issue is very apparent. I only have 1 camera so I can see the issue pretty consistently.

Is anybody else seeing this ? My BI5 is still working normally.

I just had 5 Aletts all play the same clip from a different time. All Alerts indicate a different preview but when I click to play the clip, they all play the same unrelated clip from a different time. This I noticed even after upgrading to V 5.9.3.3. Any suggestions?

Hi, please try rebuilding the database. You do seem to be the only use having this issue

I am running 5.9.3.2, and I have an alert on a camera generated at the following times 11:20:08 am, the clip that it plays is from 06:29:59 am to 06:30:00 am
The following alert is generated at 11:20:14 am and it also plays the exact same clip the next alert generated at 11:20:21 am also plays the same earlier clip?

I checked the versions kept in the BI program folder and it looks like I upgraded to this version on 2024-06-13, so these clips were generated with this version

I did find another alert from today at 12:57:59 pm that plays a clip from 12:03:16 to 12:03:17, I currently have DAT file generation turned off, perhaps I will turn it back on to see if it contains any information that might be useful, I checked other alerts from the same camera and they appear to play the appropriate videos.

I will also try rebuilding my database as suggested by TimG to see if it fixes these clips

Rebuilding the db appears to have resolved the alert issue with the wrong video being played, It is strange that the alert generated at 12:57:59 has also disappeared!

OK again some weird things happening, I have an alert on a camera at 5:01:13 pm today, the clip it plays is for just the correct period of time for the alert. On the same camera I have a another alert at 5:01:17 pm, the clip that gets played starts at 01:28:18 PM and goes until 5:06:53, skipping over the space between all the other alerts as it is not set to record continuously. Is there something that I should check before I try to rebuild the database again to see if it fixes this issue?