Introduction In order to really help provide guidance on smarter alerts, a fair level of understanding and detail needs to be provided in the ticket. Summary While I may have preferred if the user provided the camera settings (camera settings -> general tab -> export), he did a really good job prov...

Introduction This article is a deep dive into the playback window in the context of fine tuning your Motion and AI settings. The ability to do so is one of the key advantages of BI. This feature allows you to really fine tune your settings for your cameras to deliver the meaningful alerts that you ...

Introduction There are many reasons why BI can crash. Support often requests: Verify all Security Software Exemptions. See Windows Tuning article for details. Monitor RAM and CPU usage to verify these are stable and not leading to the issue. If RAM is continuing to grow, it is often due to incorrec...

Introduction This article documents UI details, mostly driven from tickets. Webinar The Web Interface webinar provides a great overview of the functionality and calls out many important tips and tricks. Networking Login Gotcha 1: Using DDNS instead of port forwarding. Accessing the UI3 interface fr...

Introduction Reporting a problem or restating you still have a problem will not lead to resolution. This article is an example of a good ticket that led to a resolution. A resolution could be a bug fix or a settings change that resolves the issue. In this example, BI engineering had to fix the conn...

Introduction Reporting a problem will not lead to resolution. This article is an example of a good ticket that led to a resolution. A resolution could be a bug fix or a settings change that resolves the issue. In this example, a settings change led to resolution. Original ticket I have a program cr...

Introduction This article helps to explain the events that are listed in the log files. By understanding the events, especially while the Log tab is open when BI is running allows you to understand what BI is doing based on your settings. Events Starting / Stopping BI Service: Sequence of events wh...

Introduction This article documents tips and tricks that are already built into BI or discovered via tickets from other users. Tips and Tricks Case 1: BI is also an RTSP server. Because BI is also an RTSP server, you can pull group streams as a stream. You can also pull individual streams. In the b...

Introduction This article is about the proper camera settings ON the camera in order to work well with BI. There is nothing more frustrating than NOT being able to connect your cameras. BI can only connect to equipment that supports the ONVIF protocol and/or standard video streaming formats such as...

Introduction Blue Iris integrated directly with the Deepstack open source AI project with the 5.4.0 release. This is an on-prem only AI solution requested by many users. Deepstack (deepstack.cc) was a private AI company (December 2018) located in Nigeria that recently open sourced their work (March...