how long does it take Blue Iris support to respond to emails??

Did you use the email template from your BI General Setting Screen that includes your support info (at least that was the preferred way a year or two ago).

sent Email to: support@blueirissoftware.com

HeneryH asked a valid question. That info includes your key. Without that, your email will go into the spam folder.

To answer the original question - usually within 48 hours.

Is it something we can try to help with ?

I sent the original key and the upgrade key as well

rebelbah wrote:I sent the original key and the upgrade key as well

Normally a couple of days but you have to make sure that you use the proform that is generated from within the app

rebelbah wrote: ↑Sun Mar 31, 2024 6:48 am sent Email to: support@blueirissoftware.com

So the answer is that you did not use the preformatted template that is available in the general settings of the app?

OP: I hope you didn't send a follow up email message. That puts you back at the bottom of the queue

As stated before, did you use the copy/paste pro forma from BI5 ?

sent key numbers in first email then with the info that came from machine in second email(not a reply to original email)